SEMAYA CLOUD × CLAUDE

Give Claude the CRM context you choose.

Connect Claude to customer context, conversations, promises, deals, and follow-up work in Semaya Cloud. Every request keeps your current organization, branch, role, and data permissions.

Connect with a clear boundary Privacy details

ACCESS LEDGEREXPLICIT

01You askClaude sends only the tool arguments needed for your request.
02Semaya checksTenant, branch, role, permission, and OAuth scope are checked again.
03You receiveThe tool returns a limited result from persisted Semaya records.

THREE PRACTICAL JOBS

Start with a customer question, not a data export.

BEFORE A CALL

Prepare for a customer call.

Find Maya, review her profile, and read the latest relevant conversation before you speak.

FOLLOW-UP CONTROL

Review overdue promises.

Ask which open commitments need attention, then create a bounded follow-up task.

PIPELINE HANDOFF

Update a deal and assign follow-up.

Confirm a stage change, then give a named teammate a clear next action.

APPROVED TOOL SURFACE

Eight tools. No ambient CRM access.

Read tools use explicit filters. Write tools require confirmation and an idempotency key.

01customer.find

Find matching customers from an explicit name or contact detail.

02customer.profile

Read the selected customer, status, owner, promises, deals, and tasks.

03customer.timeline

Review a bounded timeline of persisted CRM events.

04conversation.read

Read a selected conversation without provider payloads.

05promise.check_due

List open promises that are due or overdue.

06deal.update_stage

Move one deal to a valid stage after confirmation.

07task.create

Create an assigned follow-up task after confirmation.

08escalate.to_human

Create a teammate escalation with a stated reason.

BOUNDARY

Context in. Controlled action out.

The connector does not send customer messages, launch campaigns, execute payments, issue refunds, manage loyalty, or buy advertisements.

Semaya does not give Claude background access. A tool runs only when Claude makes an explicit call within your approved scopes.

SEMAYA CLOUD

Connect through Claude.

Add Semaya from the Claude Connectors Directory when the Community listing is available. Claude opens Semaya consent and shows the requested scopes.

Connector endpoint: https://mcp.semaya.chat/mcp
Authentication: OAuth 2.0 with PKCE S256
Support: support@semaya.chat